Technical Support
Many of our small business customers cannot justify the expense of having someone on staff that is solely responsible for supporting the company's computer network. In most cases, the person who knows the most about computers may have been "drafted" into the position but they lack the experience and skills to solve complex technical problems.
One of the first steps we take when establishing a relationship with your company is to document your network environment. The technicians who service your account will refer to this document and will keep it up to date. This saves time and money when we need to troubleshoot problems, identify which applications have been deployed throughout your network for license auditing, and will be used to rebuild your network environment in the event of a disaster recovery scenario.
Our network support team can act as your personal IT department to support your company's computer network. A call to our technical support number will dispatch a technician to your office and we will ensure that your network problem is resolved quickly and efficiently. For those customers who prefer to contact us using email we guarantee a same day response time.